GDP solutions
Choose a practical starting point. GDP's three services work individually or together, using genuine evidence, clear permissions and responsible human support.
Review Replies and Feedback
Someone comparing local businesses may read your reviews without exploring your whole website. Your replies can help them understand both how you treat customers and whether your services suit their needs.
GDP prepares thoughtful replies informed by your confirmed services, customer needs and business voice. Where relevant, a response can explain a useful option, clarify a service or help a reader discover something they did not know you offered.
The purpose is not to turn every reply into an advertisement. It is to acknowledge the customer sincerely and give other readers useful information when it belongs in the conversation.
We also identify recurring praise, questions and confusion, helping your team recognise what customers value and what needs clearer explanation.
Discuss a Review Response Snapshot as part of your Free Private Preview
Back to all solutionsA more useful response
Illustrative example using fictional feedback. Not a client review or case study.
I thought our leaking kitchen tap would need replacing. They explained the repair and replacement options and told me the cost before I decided. We went with the repair. The tap works properly again, and I appreciated not feeling rushed.
Thanks for your review. We appreciate your feedback.
Thank you for sharing what made the difference. You came in expecting a replacement, so it’s good to hear that explaining the options helped you choose a repair you were comfortable with. Knowing what’s involved and what it will cost gives you something clear to base your decision on. We’re glad the tap is working properly again, and that you felt able to take your time.
The customer can recognise that their experience was understood. Prospective customers can see why clear explanations, upfront costs and time to decide mattered, not just that someone was happy with a repair.
One thoughtful exchange can keep helping others make informed choices.
Fictional illustration, not a client review or evidence of business results.
A fictional joinery business makes custom shelving, fitted wardrobes and home-office storage.
The team listened to what we wanted, and our new shelving looks great.
Thank you for your lovely feedback. We’re pleased you’re happy with the shelving and that the team listened carefully to your ideas.
Thank you. We’re pleased you’re happy with the shelving and felt listened to. Alongside custom shelving, we also design fitted wardrobes and home-office storage, helping people make better use of the space they already have.
The acknowledgement remains personal. The additional information helps another reader discover related services and understand their practical purpose. It does not suggest that the reviewer purchased those other services.
Learning from customer feedback
Recurring questions and difficulties can point to clearer service explanations or practical improvements. The value is in helping customers and staff, as well as communicating what your business does well.
See how feedback can inform a practical improvementCustomer Proof and Promotional Video
Your footage. Our direction.
You don’t need a film crew to show people who you are. GDP gives you a director’s plan: a script written for your business and simple, step-by-step filming instructions you can open on your smartphone.
You film your real people, premises, products or work. We edit your footage into clear videos for your Google Business Profile, helping people on Google Maps understand who you are, what you do and where you operate from.
You bring the real people and real work. We bring the direction and the edit. Together, we create a professional video that is still genuinely your business.
The guidance helps you know what to film, in what order and why, without needing filmmaking experience. It also explains what to keep out of shot, such as customer records, private addresses or people who haven’t agreed to appear.
For a neighbourhood café, the plan might include the owner’s introduction, coffee being prepared, the menu and a walk from the footpath to the entrance.
GDP edits those clips into a straightforward introduction, with captions for people watching without sound. Someone finding the café on Maps can see what it offers and recognise the entrance before visiting.
For a local salon, the plan might include the owner’s introduction, the salon interior, a stylist at work with the client’s permission, and the finished hairstyle. Exterior signage and the entrance help people recognise the salon when they arrive.
GDP edits those clips into a welcoming introduction, with captions explaining the confirmed services. Someone finding the salon on Maps can get a feel for the setting, see the work and understand what to expect before enquiring.
For an electrician who travels to customers, the plan might include the owner’s introduction beside the business vehicle, real tools and equipment, and completed work filmed with the customer’s permission. The script explains the confirmed services and service area, without showing private addresses or suggesting customers can visit a home office.
GDP edits those clips into a clear business introduction. Someone finding the electrician on Maps can understand who will help them, what work the business handles and whether it covers their location.
Illustrative script templates, not client footage or testimonials. We adapt each script and shot list to your confirmed business information.
What to film: The owner or a consenting team member introducing the business in its real setting. Keep the phone steady, use natural light and speak in your own words.
"Hello, I'm [name] from [business]. We help [customers] with [their relevant need]."
What to film: Your actual service, products, equipment or workmanship. Capture a clear view of the work and a close-up of a useful detail, without showing confidential information.
"Here's an example of our [work or service]. This detail matters because [a clear, supported customer benefit]."
What to film: For premises customers can visit, show the recognisable exterior, signage and entrance. Include relevant arrival details so people know they have found the right place.
"You'll find us at [public business address]. Here's our entrance and [confirmed parking or access guidance]."
Travel to your customers instead? Show your real team, equipment or work and explain your confirmed service area. Do not display a private address or suggest customers can visit premises that are not open to them.
"We come to you across [confirmed service area] to help with [service]. Contact us to discuss what you need and whether we cover your location."
You capture the real footage. GDP provides the script, filming guidance and editing. You approve the finished video before publication.
Actual properties, customers, employees and completed work require authentic material and appropriate permission. An AI-generated presenter can explain an approved message, but must not be mistaken for a real reviewer or employee. Illustrative advertising is identified as illustrative, not presented as a documented result.
We obtain the reviewer's permission before reusing an identifiable review, quotation, name or photograph in promotional content. We also confirm your authority over business material and the intended channels. Approval of a preview is not permission to publish it.
Discuss a sample review or promotional video as part of your Free Private Preview
Back to all solutionsConnected Customer and Business Operations
Help visitors understand your services, explain what they need and connect with the right person. Keep enquiries, responsibilities and approved follow-up easier for your team to manage.
Give prospective customers room to explain their goals, understand whether your business is suitable and choose a relevant next step. The aim is a better-informed conversation, not pressure to buy a predetermined product.
A well-informed decision not to proceed is respected. It can help a customer avoid a mismatch and your business avoid an unsuitable commitment.
Give customers relevant information, respectful help and a clear route to a person when a matter needs judgement or responsibility beyond the assistant's role. The assistant identifies itself as AI assistance rather than pretending to be human.
Where selected platforms support the connections, your team can see the source, review the conversation, assign responsibility and identify what still needs attention.
These are optional configurations, not inclusions in every service. Availability, supplier charges, support and responsibilities are agreed separately.
Preparing a response is not sending it. Presenting an option is not making the customer's or owner's decision. Each agreed implementation sets its authority and human support boundaries.
You and your team should understand what the assistance does, what still needs attention and how to direct or stop the agreed actions. The aim is useful support while you retain understanding, judgement and control.
Discuss a private customer-assistance demonstration as part of your Free Private Preview
Back to all solutionsEntity Consensus Report
Useful review replies, video and customer assistance start with understanding your business. We look at what is already working, check the public information and ask what matters to you before recommending where GDP might help.
An Entity Consensus Report is one part of that wider research approach. It compares business information across selected websites, profiles, directories and AI answers, then brings differences and gaps to you for clarification. You receive a concise discrepancy list, evidence references and recommended corrections for your approval.
The aim is to help you identify and resolve customer-facing confusion before it travels further through directories, AI answers and promotional content, giving customers a clearer basis for their decisions.
Checks cover the public name, services, service area, contact details, opening hours, website destination and important factual descriptions. We distinguish conflicting details from legitimate differences, historical changes and information an AI answer has missed or misinterpreted. The report flags what still needs confirmation and names which sources were checked and when. We agree the scope and any cost first. Corrections, directory access and publication are separate actions.
See how the research shapes a useful owner conversation.
Start with review responses, a video concept or a private customer-assistance demonstration. We agree the preview scope and permitted material before preparing it.
Register your interest in a Free Private Preview. Email GDP through our Contact page.
Register your interest in a Free Private PreviewThe Private Preview is free. Paid production, implementation, ongoing support and third-party platform costs are quoted separately. No paid service begins without your agreement.
Live connections, customer contact and publication require separate approval.
